Frequently Asked Questions

  • MOZAÏQUE is more than fashion—it’s a statement of artistry, craftsmanship, and individuality. Inspired by the fluidity of mosaic art, our collections weave together heritage, self-expression, and contemporary luxury. Every piece is designed to transcend trends and tell a story of refinement and purpose.

  • MOZAÏQUE is based in the United Kingdom. While our products are crafted by select manufacturers worldwide, our ethos remains rooted in curating exceptional pieces for discerning individuals.

  • Currently, MOZAÏQUE is exclusively available online. This allows us to offer a carefully curated selection of products with uncompromised quality and craftsmanship.

  • We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay for flexible payments where available.

  • Yes, once your order is placed, you’ll receive a confirmation email with your order details. When your order is shipped, a second email will be sent with tracking information.

  • All MOZAÏQUE products undergo a 1–3 day production time before shipping.

    Once production is complete, shipping times are as follows:

    Standard Shipping: 7–10 business days

    Express Shipping (where available): 3–7 business days

    Total estimated delivery time: 8–13 business days (including production).

    Please note these are estimates and may vary due to customs processing or courier delays. If your order contains multiple items, they may be shipped separately—you’ll be notified accordingly.

  • We ship worldwide. If your location is unavailable at checkout, contact us to explore possible solutions.

  • We accept returns within 14 days of receiving your order, provided that:

    Items are unused, unworn, and in original condition

    All original packaging and tags are intact

    The item is not part of our non-returnable category

  • Email us at mozaiqueservice@gmail.com with your order number and reason for return. We’ll provide return instructions.

  • Email: mozaiqueservice@gmail.com

    Website: mozaique.store

    We aim to respond within 24–48 business hours